Frequently Asked Questions (FAQs) - NETelectric Technology

Q1: Are your technicians licensed and insured?

A1: Yes, absolutely. All our electricians and technicians are **fully licensed, certified, and insured** to ensure the highest standards of safety and professionalism for every project.

Q2: What specialized technology services do you offer?

A2: We specialize in **Smart Home (IoT) integration, advanced electrical panel upgrades, EV charging station installation, and comprehensive data/network wiring for both residential and commercial clients.

Q3: Do you provide free estimates for major projects?

A3: Yes. We offer **free, no-obligation quotes** for large installations (e.g., solar, new panels, smart systems). For diagnostic or minor repair calls, a small service fee may apply, which is typically waived if you proceed with the repair.

Q4: How do I schedule service or get an emergency repair?

A4: You can schedule a service by calling us at **(+250) 796 609 988** or using the contact form. We also offer **24/7 emergency electrical repair** services for critical issues—call our main number for immediate assistance.

Our Usage Rights (Terms of Service) - NETelectric Technology

These terms govern the use of services provided by NETelectric Technology.

Workmanship Warranty: We provide a **90-day limited warranty** on all labor performed. Hardware and parts are covered by the manufacturer's warranty. This warranty does not cover damage from external factors, misuse, or network failures.

Intellectual Property: All content, designs, and materials on this website are protected by copyright. Users are permitted to view and temporarily download website content strictly for **personal, non-commercial use**. Unauthorized commercial reproduction or redistribution is strictly prohibited.

For detailed terms and conditions, please contact us at **Info@netelectricrwanda.com**.

Privacy Policy - NETelectric Technology

NETelectric Technology is committed to protecting your privacy. This policy outlines how we handle your personal and technical information.

Data Collection: We collect necessary data to **process service inquiries, schedule appointments, and provide specialized services** (e.g., electrical system specs, energy usage data for system sizing).

Smart Home Data: For IoT/Smart Home services, we may temporarily access network configurations for diagnostics but **do not monitor your personal home activity** (e.g., camera feeds, personal content). System control is transferred fully to the client upon project completion.

Data Sharing: Your personal information **is never sold**. We only share data with utility companies (for permitting/rebates) or manufacturers (for warranty registration) as required to complete your service.

For detailed information, please contact our data protection team at **Info@netelectricrwanda.com**.